Sign in Subscribe

⚡️ Performance Troubleshooting Guide.

Last updated on 

Wavebox is designed to handle even the most complex setups smoothly. So if you're noticing performance slowdowns—such as lag, unresponsive tabs, or high memory usage—something isn’t quite right.

Don’t worry, these issues are usually easy to fix.

Try the steps below to get things running smoothly again before reaching out to support.

1. Update & Restart Wavebox

First, make sure you're running the latest version of Wavebox:

  1. Go to Settings > General Tab > About.
  2. Click [Check for Update Now].
  3. Restart your computer after updating.
  4. Launch Wavebox and see if the issue persists.

2. Check Apps & Tabs

  • Some apps or tabs may be using too many system resources.
  • Open the Navigator:
    Go to Wavebox Menu > Navigator > List Navigator.
  • Sort the list first by Memory Usage, and then by CPU Usage.
  • Look for any tabs or apps using excessive memory or CPU.
  • Take action:
    • Click the 🌙 moon icon to sleep the tab.
    • Click the ❌ X icon to close it (recommended for best performance).

3. Troubleshoot Extensions

Some browser extensions—especially AI tools—can affect Wavebox's performance due to heavy processing or outdated data.

Steps to check your extensions:

  • Click the extensions icon in the toolbar.
  • Select Manage Extensions from the menu.
  • Disable all extensions by clicking the OFF toggle on each.
    • If you have a lot of extensions, click the Developer Mode toggle top right, then [Disable All] button.
  • ⚠️ ⚠️ Restart Wavebox completely.⚠️ ⚠️
  • See if performance improves.
  • If it does, enable each extension one by one until the issue is reintroduced.
    • Remove the extension
    • Restarting Wavebox
    • Reinstall the extension from the Chrome Store (which will also include any important updates).
  • Contact support with the extension details so we can look into it.

📖 Need help? Read our KB article on managing extensions.

⚠️ Important: Wavebox must be fully restarted after disabling any extensions for the changes to take effect.

4. Still Problems? Contact Support & Generate Diagnostics

Please get in touch with support with the following details:

(a) Detailed Description

  • Describe the slowdown you’re experiencing (e.g., slow tab switching, high CPU, etc.).

(b) Screenshot of the Wavebox Task Manager

  • Go to Wavebox Menu > More Tools > Task Manager.
  • Expand the window so all columns are visible.
  • Take a clear screenshot and attach it to your message.

(c) Generate Diagnostics

  • Go to Settings > Advanced > click [Generate Diagnostics].
  • A new window will appear, and performance data will automatically generate (takes a few seconds).
  • When finished, click [Send to Wavebox].
  • Let support know that diagnostics have been sent.

We’re here to help—just give us as much info as you can so we can resolve your issue quickly!