✅ Diagnostics

You've been asked to generate diagnostics from support. Here's what to do.

General Diagnostics

• Settings > General > Advanced and click the [Generate Diagnostics] button.
• They will start ⏳generating automatically in a new window. It may take a few minutes.
• When finished, click the [Send to Wavebox] button.
• Let support know when you've hit send so they can keep an eye out for it.

Include Store Info

• Settings > General > Advanced and click the [Generate Diagnostics] button.
• They will start ⏳generating automatically in a new window. It may take a few minutes.
• When finished, check the box next to 'Include Store Info when Sending'
• Then click on the [Send to Wavebox] button.
• Let support know when you've hit send so they can keep an eye out for it.